Frequently Asked Questions
If you are not able to find the answer you are looking for, don't hesitate to contact us directly.
General
How do I get started?
Choose a product, purchase and enjoy!
What games do you support?
We support a wide range of popular games including Minecraft, Counter-Strike, Rust, and many more. Check out our games page for the complete list.
I am a Streamer/Youtuber, can we collab?
Sure, we do support creators, reach out to us on our Discord server.
What kind of support do you offer?
We offer 24/7 technical support through Discord and email. Our support team is always ready to help with any issues you might encounter.
Billing
How much does game hosting cost?
You can check our pricing page for more information.
What payment methods do you accept?
We accept bank transfers and card payments.
Do you offer refunds?
More information on this can be found in our Terms of Services.
Can I upgrade or downgrade my server?
Yes, you can upgrade or downgrade your server, just contact us on.
Hardware
What are your server specifications?
Our servers run on high-performance hardware with the latest processors, fast SSDs, and high-speed network connections. Specific specifications vary by location and plan.
How do I manage my server?
You can manage your server through our user-friendly control panel. We provide detailed documentation and 24/7 support to help you get started.
What kind of DDoS protection do you offer?
All our servers come with enterprise-grade DDoS protection to ensure your game server stays online and performs optimally.
Can I install custom mods or plugins?
Yes, you have full access to install and manage mods and plugins on your server. Our support team can help you with installation if needed.