Help Center

Frequently Asked Questions

If you are not able to find the answer you are looking for, don't hesitate to contact us directly.

01

General

What payment methods do you accept?

We use Stripe as our gateway, you are able to pay with card, Google Pay, Apple Pay and direct bank transfer.

Do you offer support?

Yes, we provide full support to our clients. We are ready to answer your questions and help you resolve any technical issues.

How long does it take to activate my server/service?

We activate your hosting services immediately after receiving payment. CloudOBS might take little longer but always under 24 hours.

Where are your servers located?

Our servers are located in our data center in the Czech Republic. This gives us immediate access to our servers in case of any issues.

Can I upgrade my hosting plan later?

Yes, if you decide that the current configuration is not enough for you, you can contact our support and we will help you out.
02

Hardware

What kind of storage do you provide?

We use NVMe SSDs for everything where it matters, this allows us to provide unlimited storage for your servers.

What CPUs are you using?

We use latest Ryzen CPUs on all of our gaming servers. We mostly use Ryzen 9 9950X and then Ryzen 9 7950X. This makes all servers run smoothly.

Do you offer server backups?

Yes, for game servers you get 3 backup slots that you can use however you wish.
03

Game servers

Are the player slots unlimited?

Yes, it's completely up to you, we don't limit slots in any way.

Can I upload custom mods?

Yes, we provide you with full FTP access to the game server, you are able to upload custom mods.

What games do you support?

You can check the games section on our website to see all the supported games. If you want to host a game that's missing then you can contact us and we will add it.
04

Streaming

Can I install custom OBS plugins, widgets and fonts?

Yes, you can. You get Remote Desktop Access to the CloudOBS instance and you can manage it in the same way as you would on your own computer.

If I buy relay hosting what do I actually get?

You get access to all three protocols (RTMP, SRT, SRT/LA) and their output/input links, so you can decide what protocol to use on the go.

What do I get?

If you buy any streaming service you get access to our BohemkaBOT, BohemkaREMOTE and excellent support.